Confidential  ·  No obligation  ·  Guaranteed issue
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File a Claim (5Star products only)
Access to Your Benefits
Is Easy.

Everything you need to verify eligibility, download claim forms, and submit a claim
— all in one place. If you need help at any point, our team is a phone call away.

How It Works

Three steps to file your claim.

Whether you're a provider verifying benefits or a member filing a claim, here's exactly how to get it done.

1

Verify Eligibility & Benefits

Providers — your fastest way to confirm member eligibility and benefits is through our dedicated member services team. Reach us by phone or email for immediate assistance.

2

Download Claim Forms

Download the appropriate claim form for your benefit type. For life or critical illness claims, contact member services directly — a team member will guide you through the process.

Life & Critical Illness Benefit Booster Claims

Contact member services — we'll walk you through the process.

(844) 802-3842 opt 2
3

Submit Your Claim

Choose the submission method that works best for you. Electronic filing is the fastest — claims are routed directly to the 5Star processing team.

Electronic Filing
Claims@FiveStar-Claims.com

Fastest processing method

Fax Filing

(877) 910-1293

Include completed claim form

Mail Filing

5Star Life Insurance Company

Attn: Claims Department
P.O. Box 5005
Batavia, IL 60510-5005

Quick Reference

Everything you need — at a glance.

All claim submission methods and key contacts in one place. Bookmark this page or share it with your team.

Eligibility & Benefits

Claim Forms

Life & Critical Illness Benefit Booster: call opt 2

Submit Your Claim

Electronic (Fastest)

Claims@FiveStar-Claims.com

Fax

(877) 910-1293

Mail

5Star Life Insurance Co.
Attn: Claims Dept.
P.O. Box 5005, Batavia, IL 60510-5005

Tips for a Smooth Claim

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Keep Your Explanation of Benefits

Hold onto all EOBs from your primary insurer. These are often required when filing supplemental benefit claims.


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Include All Supporting Documents

Attach itemized bills, medical records, or prescription receipts with your claim form to avoid processing delays.


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Electronic Filing Is Fastest

Email your completed claim form to Claims@FiveStar-Claims.com for the quickest turnaround on processing.



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When In Doubt, Call Us

If you're unsure which form to use or what to include, call (844) 802-3842. Our team will get you on the right track.



Need Help?

Verifying eligibility or checking claim status?

Our member services team is ready to help — whether you need to confirm coverage before a procedure or track down the status of a filed claim.

Member Services — Real People, Real Help

Reach our team by phone or email to verify member eligibility, check the status of a submitted claim, or get answers to any benefit questions. We're here to make your experience as straightforward as possible.

(844) 802-3842 opt 3 — Eligibility & Benefits
(844) 802-3842 opt 2 — Life & CI Claims

Want Help Navigating a Claim? Our Advocates Can Step In.

Realm Health advocates are here for more than just filing paperwork. If a claim is being disputed, a bill looks wrong, or the process feels overwhelming — one phone call connects you with a real person who can help sort it out.

Talk to an Advocate  

Frequently Asked Questions

Common questions about filing claims.

Quick answers about claim submission, eligibility verification, and what to include with your claim.

Electronic filing is the fastest method. Email your completed claim form and supporting documentation to Claims@FiveStar-Claims.com for the quickest turnaround on processing.
For life or critical illness claims, contact Realm Health Member Services directly at (844) 802-3842, option 2. A team member will guide you through the appropriate process and forms.
Providers can verify member eligibility and benefits by calling our dedicated team at (844) 802-3842, option 3, or by emailing MemberServices@RealmHealth.com.
Mail claims to: 5Star Life Insurance Company, Attn: Claims Department, P.O. Box 5005, Batavia, IL 60510-5005. Include all supporting documentation with your completed claim form.
Include the completed claim form along with itemized bills, medical records, prescription receipts, and any Explanation of Benefits (EOB) from your primary insurer. These supporting documents help prevent processing delays.
Contact Realm Health Member Services by phone at (844) 802-3842 or email MemberServices@RealmHealth.com to check claim status or get help with any benefit questions.

What Happens Next

A Simple, Low-Pressure Process

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We Learn About You

A Realm advisor learns your business, team, and goals — no jargon, no pressure.

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We Identify Opportunities

We find ways to simplify, protect, and improve your healthcare approach.

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We Outline Next Steps

If it makes sense, we move forward — clearly and at your pace. No hard sell.

Get In Touch

Have Questions About Your Coverage?

Our team is ready to help you find the right plan. Whether you have a question about enrollment, benefits, or pricing — we're just a message away. No obligation, no pressure.

  • Guaranteed issue — no medical underwriting required
  • Coverage starts on the first of the month after the date of enrollment
  • Licensed in 48 states. Realm Health and our agents are not licensed in NY and WA
  • Confidential — your information stays private